Frequently Asked Questions

We do not charge for shipping within the continental United States with the exception of accounts with special and/or negotiated pricing, including reseller pricing. There is no minimum purchase to get free shipping. Alaska, Hawaii, Puerto Rico, other US Protectorates and International orders are charged for shipping. Those charges are determined by the destination, weight and size of the order. During checkout, shipping charges will be displayed before you enter any payment info. While these charges come directly from UPS, sometimes they are inaccurate and once the order is packed and weighed the actual charge varies from the estimate. In that case, we will contact you regarding any additional amount due before your order is shipped.

Nearly all of our orders ship from our warehouse in Southern California. Occasionally we’ll have orders or partial orders ship from another location.

We do ship outside the US. Estimated shipping charges will be displayed for you during the checkout process, before you enter payment information. While these charges come directly from UPS, sometimes they are inaccurate and once the order is packed and weighed the actual charge varies from the estimate. In that case, we will contact you regarding any additional amount due before your order is shipped.

Please note that for international orders we're only charging the shipping costs, any taxes or duties levied by the destination country are your responsibility.

Nearly all of our orders ship from our warehouse in Southern California. The time in transit depends on where you are located. During normal shipping times (excluding the Christmas holiday and current parcel shipment backlogs being experienced by all major carriers) shipments to the southwestern US take 1-2 business days, northwestern and central US take 3-4 business days, and eastern and southern US takes 5-6 business days.

The majority of our products are made in China, including nearly all microfiber. The microfiber products have tags on them indicating their origin. Microfiber is not manufactured in the USA. Some of our products (mostly conventional mops and conventional mop hardware) are made in the USA. Read more about where our microfiber is made.

We accept returns for all unused, regular stock items. For more details about our return policy go to our Customer Satisfaction Portal.

We want you to be thrilled with your order. If there is a problem with a product, we will do whatever we can to make sure you're completely satisfied.

We send samples of most items to our business customers at no charge. You can request a sample by registering as a user and emailing us at service@microfiberwholesale.com. We reserve the right to refuse samples to people who we believe are abusing our sample program.

Here is a quick & simple step-by-step solution for putting together your Microfiber Mop Kit’s handle and frame together! MOP ASSEMBLY VIDEO