Most orders ship the same or next business day.
Frequently Asked Questions
Shipping
How long will it take for my order to ship?
How much does shipping cost?
We do not charge for shipping within the continental United States with the exception of accounts with special and/or negotiated pricing, including reseller pricing. There is no minimum purchase to get free shipping. Alaska, Hawaii, Puerto Rico, other US Protectorates and International orders are charged for shipping. Those charges are determined by the destination, weight and size of the order. During checkout, shipping charges will be displayed before you enter any payment info. While these charges come directly from UPS, sometimes they are inaccurate and once the order is packed and weighed the actual charge varies from the estimate. In that case, we will contact you regarding any additional amount due before your order is shipped.
Where do orders ship from?
Nearly all of our orders ship from our warehouse in Southern California. Occasionally we’ll have orders or partial orders ship from another location.
Do you ship internationally?
We do ship outside the US. Estimated shipping charges will be displayed for you during the checkout process, before you enter payment information. While these charges come directly from UPS, sometimes they are inaccurate and once the order is packed and weighed the actual charge varies from the estimate. In that case, we will contact you regarding any additional amount due before your order is shipped.
Please note that for international orders we're only charging the shipping costs, any taxes or duties levied by the destination country are your responsibility.
How long will it take for my order to get to me?
Nearly all of our orders ship from our warehouse in Southern California. The time in transit depends on where you are located. During normal shipping times (excluding the Christmas holiday and current parcel shipment backlogs being experienced by all major carriers) shipments to the southwestern US take 1-2 business days, northwestern and central US take 3-4 business days, and eastern and southern US takes 5-6 business days.
Orders
Do you only sell to business?
Anyone can order from us! You don’t have to own a business to place an order.
What is the minimum order?
Microfiber Wholesale does not have a minimum order amount. Most of our products are sold in pack quantities so the minimum is one pack. There are a few items that do have minimums; the minimum is clearly listed on the product page.
Do you have any coupon codes or discounts?
Occasionally we do offer coupon codes or sales. These are announced via our newsletter. You can subscribe to the newsletter here.
Do I need to register to place an order?
No, you can check out as a guest however we recommend creating an account. When you create an account you can easily reorder by viewing your order history.
Products
Can I combine colors to get a quantity price break?
Yes, you can combine different colors of the same product to reach a quantity price break. Your cart will update the price automatically.
Where are your products made?
The majority of our products are made in China, including nearly all microfiber. The microfiber products have tags on them indicating their origin. Microfiber is not manufactured in the USA. Some of our products (mostly conventional mops and conventional mop hardware) are made in the USA. Read more about where our microfiber is made.
What’s your return policy?
We accept returns for all unused, regular stock items. For more details about our return policy go to our Customer Satisfaction Portal.
What is your product warranty?
We want you to be thrilled with your order. If there is a problem with a product, we will do whatever we can to make sure you're completely satisfied.
Do you send out samples?
We send samples of most items to our business customers at no charge. You can request a sample by registering as a user and emailing us at service@microfiberwholesale.com. We reserve the right to refuse samples to people who we believe are abusing our sample program.
How To Put Your Microfiber Mop Kit’s Handle & Frame Together
Here is a quick & simple step-by-step solution for putting together your Microfiber Mop Kit’s handle and frame together! MOP ASSEMBLY VIDEO
Payments
What types of payments do you accept?
We accept Visa, Mastercard, American Express, Discover, and PayPal. We also accept purchase orders and will invoice our business customers who have already established credit. To apply for terms, please send an email request to service@microfiberwholesale.com
Can you invoice my company for payment?
In order to be invoiced, we will need to establish credit terms for your company. Please request a credit application by sending an email to service@microfiberwholesale.com
Do you have any coupon codes or discounts?
Occasionally we do offer coupon codes or sales. These are announced via our newsletter. You can subscribe to the newsletter here.
I don't have a credit card or PayPal. Can I still place an order?
You won't be able to check out online but please contact our customer service team for assistance by calling 877-791-6677
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